Package com.intercom.api.types

Class ConversationStatistics.Builder

java.lang.Object

com.intercom.api.types.ConversationStatistics.Builder

Enclosing class:

ConversationStatistics

public static final class ConversationStatistics.Builder
extends java.lang.Object

Method Summary

Modifier and Type	Method	Description
ConversationStatistics.Builder	adjustedHandlingTime(java.lang.Integer adjustedHandlingTime)
ConversationStatistics.Builder	adjustedHandlingTime(java.util.Optional<java.lang.Integer> adjustedHandlingTime)	Adjusted handling time for conversation in seconds.
ConversationStatistics.Builder	assignedTeamFirstResponseTimeByTeam(java.util.List<ConversationResponseTime> assignedTeamFirstResponseTimeByTeam)
ConversationStatistics.Builder	assignedTeamFirstResponseTimeByTeam(java.util.Optional<java.util.List<ConversationResponseTime>> assignedTeamFirstResponseTimeByTeam)	An array of conversation response time objects
ConversationStatistics.Builder	assignedTeamFirstResponseTimeInOfficeHours(java.util.List<ConversationResponseTime> assignedTeamFirstResponseTimeInOfficeHours)
ConversationStatistics.Builder	assignedTeamFirstResponseTimeInOfficeHours(java.util.Optional<java.util.List<ConversationResponseTime>> assignedTeamFirstResponseTimeInOfficeHours)	An array of conversation response time objects within office hours
ConversationStatistics	build()
ConversationStatistics.Builder	countAssignments(java.lang.Integer countAssignments)
ConversationStatistics.Builder	countAssignments(java.util.Optional<java.lang.Integer> countAssignments)	Number of assignments after first_contact_reply_at.
ConversationStatistics.Builder	countConversationParts(java.lang.Integer countConversationParts)
ConversationStatistics.Builder	countConversationParts(java.util.Optional<java.lang.Integer> countConversationParts)	Total number of conversation parts.
ConversationStatistics.Builder	countReopens(java.lang.Integer countReopens)
ConversationStatistics.Builder	countReopens(java.util.Optional<java.lang.Integer> countReopens)	Number of reopens after first_contact_reply_at.
ConversationStatistics.Builder	firstAdminReplyAt(java.lang.Integer firstAdminReplyAt)
ConversationStatistics.Builder	firstAdminReplyAt(java.util.Optional<java.lang.Integer> firstAdminReplyAt)	Time of first admin reply after first_contact_reply_at.
ConversationStatistics.Builder	firstAssignmentAt(java.lang.Integer firstAssignmentAt)
ConversationStatistics.Builder	firstAssignmentAt(java.util.Optional<java.lang.Integer> firstAssignmentAt)	Time of first assignment after first_contact_reply_at.
ConversationStatistics.Builder	firstCloseAt(java.lang.Integer firstCloseAt)
ConversationStatistics.Builder	firstCloseAt(java.util.Optional<java.lang.Integer> firstCloseAt)	Time of first close after first_contact_reply_at.
ConversationStatistics.Builder	firstContactReplyAt(java.lang.Integer firstContactReplyAt)
ConversationStatistics.Builder	firstContactReplyAt(java.util.Optional<java.lang.Integer> firstContactReplyAt)	Time of first text conversation part from a contact.
ConversationStatistics.Builder	from(ConversationStatistics other)
ConversationStatistics.Builder	handlingTime(java.lang.Integer handlingTime)
ConversationStatistics.Builder	handlingTime(java.util.Optional<java.lang.Integer> handlingTime)	Time from conversation assignment to conversation close in seconds.
ConversationStatistics.Builder	lastAdminReplyAt(java.lang.Integer lastAdminReplyAt)
ConversationStatistics.Builder	lastAdminReplyAt(java.util.Optional<java.lang.Integer> lastAdminReplyAt)	Time of the last conversation part from an admin.
ConversationStatistics.Builder	lastAssignmentAdminReplyAt(java.lang.Integer lastAssignmentAdminReplyAt)
ConversationStatistics.Builder	lastAssignmentAdminReplyAt(java.util.Optional<java.lang.Integer> lastAssignmentAdminReplyAt)	Time of first admin reply since most recent assignment.
ConversationStatistics.Builder	lastAssignmentAt(java.lang.Integer lastAssignmentAt)
ConversationStatistics.Builder	lastAssignmentAt(java.util.Optional<java.lang.Integer> lastAssignmentAt)	Time of last assignment after first_contact_reply_at.
ConversationStatistics.Builder	lastCloseAt(java.lang.Integer lastCloseAt)
ConversationStatistics.Builder	lastCloseAt(java.util.Optional<java.lang.Integer> lastCloseAt)	Time of the last conversation close.
ConversationStatistics.Builder	lastClosedById(java.lang.String lastClosedById)
ConversationStatistics.Builder	lastClosedById(java.util.Optional<java.lang.String> lastClosedById)	The last admin who closed the conversation.
ConversationStatistics.Builder	lastContactReplyAt(java.lang.Integer lastContactReplyAt)
ConversationStatistics.Builder	lastContactReplyAt(java.util.Optional<java.lang.Integer> lastContactReplyAt)	Time of the last conversation part from a contact.
ConversationStatistics.Builder	medianTimeToReply(java.lang.Integer medianTimeToReply)
ConversationStatistics.Builder	medianTimeToReply(java.util.Optional<java.lang.Integer> medianTimeToReply)	Median based on all admin replies after a contact reply.
ConversationStatistics.Builder	timeToAdminReply(java.lang.Integer timeToAdminReply)
ConversationStatistics.Builder	timeToAdminReply(java.util.Optional<java.lang.Integer> timeToAdminReply)	Duration until first admin reply.
ConversationStatistics.Builder	timeToAssignment(java.lang.Integer timeToAssignment)
ConversationStatistics.Builder	timeToAssignment(java.util.Optional<java.lang.Integer> timeToAssignment)	Duration until last assignment before first admin reply.
ConversationStatistics.Builder	timeToFirstClose(java.lang.Integer timeToFirstClose)
ConversationStatistics.Builder	timeToFirstClose(java.util.Optional<java.lang.Integer> timeToFirstClose)	Duration until conversation was closed first time.
ConversationStatistics.Builder	timeToLastClose(java.lang.Integer timeToLastClose)
ConversationStatistics.Builder	timeToLastClose(java.util.Optional<java.lang.Integer> timeToLastClose)	Duration until conversation was closed last time.
ConversationStatistics.Builder	type(java.lang.String type)
ConversationStatistics.Builder	type(java.util.Optional<java.lang.String> type)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Method Detail

from

public ConversationStatistics.Builder from(ConversationStatistics other)

type

public ConversationStatistics.Builder type(java.util.Optional<java.lang.String> type)

type

public ConversationStatistics.Builder type(java.lang.String type)

timeToAssignment

public ConversationStatistics.Builder timeToAssignment(java.util.Optional<java.lang.Integer> timeToAssignment)

Duration until last assignment before first admin reply. In seconds.

timeToAssignment

public ConversationStatistics.Builder timeToAssignment(java.lang.Integer timeToAssignment)

timeToAdminReply

public ConversationStatistics.Builder timeToAdminReply(java.util.Optional<java.lang.Integer> timeToAdminReply)

Duration until first admin reply. Subtracts out of business hours. In seconds.

timeToAdminReply

public ConversationStatistics.Builder timeToAdminReply(java.lang.Integer timeToAdminReply)

timeToFirstClose

public ConversationStatistics.Builder timeToFirstClose(java.util.Optional<java.lang.Integer> timeToFirstClose)

Duration until conversation was closed first time. Subtracts out of business hours. In seconds.

timeToFirstClose

public ConversationStatistics.Builder timeToFirstClose(java.lang.Integer timeToFirstClose)

timeToLastClose

public ConversationStatistics.Builder timeToLastClose(java.util.Optional<java.lang.Integer> timeToLastClose)

Duration until conversation was closed last time. Subtracts out of business hours. In seconds.

timeToLastClose

public ConversationStatistics.Builder timeToLastClose(java.lang.Integer timeToLastClose)

medianTimeToReply

public ConversationStatistics.Builder medianTimeToReply(java.util.Optional<java.lang.Integer> medianTimeToReply)

Median based on all admin replies after a contact reply. Subtracts out of business hours. In seconds.

medianTimeToReply

public ConversationStatistics.Builder medianTimeToReply(java.lang.Integer medianTimeToReply)

firstContactReplyAt

public ConversationStatistics.Builder firstContactReplyAt(java.util.Optional<java.lang.Integer> firstContactReplyAt)

Time of first text conversation part from a contact.

firstContactReplyAt

public ConversationStatistics.Builder firstContactReplyAt(java.lang.Integer firstContactReplyAt)

firstAssignmentAt

public ConversationStatistics.Builder firstAssignmentAt(java.util.Optional<java.lang.Integer> firstAssignmentAt)

Time of first assignment after first_contact_reply_at.

firstAssignmentAt

public ConversationStatistics.Builder firstAssignmentAt(java.lang.Integer firstAssignmentAt)

firstAdminReplyAt

public ConversationStatistics.Builder firstAdminReplyAt(java.util.Optional<java.lang.Integer> firstAdminReplyAt)

Time of first admin reply after first_contact_reply_at.

firstAdminReplyAt

public ConversationStatistics.Builder firstAdminReplyAt(java.lang.Integer firstAdminReplyAt)

firstCloseAt

public ConversationStatistics.Builder firstCloseAt(java.util.Optional<java.lang.Integer> firstCloseAt)

Time of first close after first_contact_reply_at.

firstCloseAt

public ConversationStatistics.Builder firstCloseAt(java.lang.Integer firstCloseAt)

lastAssignmentAt

public ConversationStatistics.Builder lastAssignmentAt(java.util.Optional<java.lang.Integer> lastAssignmentAt)

Time of last assignment after first_contact_reply_at.

lastAssignmentAt

public ConversationStatistics.Builder lastAssignmentAt(java.lang.Integer lastAssignmentAt)

lastAssignmentAdminReplyAt

public ConversationStatistics.Builder lastAssignmentAdminReplyAt(java.util.Optional<java.lang.Integer> lastAssignmentAdminReplyAt)

Time of first admin reply since most recent assignment.

lastAssignmentAdminReplyAt

public ConversationStatistics.Builder lastAssignmentAdminReplyAt(java.lang.Integer lastAssignmentAdminReplyAt)

lastContactReplyAt

public ConversationStatistics.Builder lastContactReplyAt(java.util.Optional<java.lang.Integer> lastContactReplyAt)

Time of the last conversation part from a contact.

lastContactReplyAt

public ConversationStatistics.Builder lastContactReplyAt(java.lang.Integer lastContactReplyAt)

lastAdminReplyAt

public ConversationStatistics.Builder lastAdminReplyAt(java.util.Optional<java.lang.Integer> lastAdminReplyAt)

Time of the last conversation part from an admin.

lastAdminReplyAt

public ConversationStatistics.Builder lastAdminReplyAt(java.lang.Integer lastAdminReplyAt)

lastCloseAt

public ConversationStatistics.Builder lastCloseAt(java.util.Optional<java.lang.Integer> lastCloseAt)

Time of the last conversation close.

lastCloseAt

public ConversationStatistics.Builder lastCloseAt(java.lang.Integer lastCloseAt)

lastClosedById

public ConversationStatistics.Builder lastClosedById(java.util.Optional<java.lang.String> lastClosedById)

The last admin who closed the conversation. Returns a reference to an Admin object.

lastClosedById

public ConversationStatistics.Builder lastClosedById(java.lang.String lastClosedById)

countReopens

public ConversationStatistics.Builder countReopens(java.util.Optional<java.lang.Integer> countReopens)

Number of reopens after first_contact_reply_at.

countReopens

public ConversationStatistics.Builder countReopens(java.lang.Integer countReopens)

countAssignments

public ConversationStatistics.Builder countAssignments(java.util.Optional<java.lang.Integer> countAssignments)

Number of assignments after first_contact_reply_at.

countAssignments

public ConversationStatistics.Builder countAssignments(java.lang.Integer countAssignments)

countConversationParts

public ConversationStatistics.Builder countConversationParts(java.util.Optional<java.lang.Integer> countConversationParts)

Total number of conversation parts.

countConversationParts

public ConversationStatistics.Builder countConversationParts(java.lang.Integer countConversationParts)

assignedTeamFirstResponseTimeByTeam

public ConversationStatistics.Builder assignedTeamFirstResponseTimeByTeam(java.util.Optional<java.util.List<ConversationResponseTime>> assignedTeamFirstResponseTimeByTeam)

An array of conversation response time objects

assignedTeamFirstResponseTimeByTeam

public ConversationStatistics.Builder assignedTeamFirstResponseTimeByTeam(java.util.List<ConversationResponseTime> assignedTeamFirstResponseTimeByTeam)

assignedTeamFirstResponseTimeInOfficeHours

public ConversationStatistics.Builder assignedTeamFirstResponseTimeInOfficeHours(java.util.Optional<java.util.List<ConversationResponseTime>> assignedTeamFirstResponseTimeInOfficeHours)

An array of conversation response time objects within office hours

assignedTeamFirstResponseTimeInOfficeHours

public ConversationStatistics.Builder assignedTeamFirstResponseTimeInOfficeHours(java.util.List<ConversationResponseTime> assignedTeamFirstResponseTimeInOfficeHours)

handlingTime

public ConversationStatistics.Builder handlingTime(java.util.Optional<java.lang.Integer> handlingTime)

Time from conversation assignment to conversation close in seconds.

handlingTime

public ConversationStatistics.Builder handlingTime(java.lang.Integer handlingTime)

adjustedHandlingTime

public ConversationStatistics.Builder adjustedHandlingTime(java.util.Optional<java.lang.Integer> adjustedHandlingTime)

Adjusted handling time for conversation in seconds. This is the active handling time excluding idle periods when teammates are not actively working on the conversation.

adjustedHandlingTime

public ConversationStatistics.Builder adjustedHandlingTime(java.lang.Integer adjustedHandlingTime)

build

public ConversationStatistics build()