Class SlaApplied.Builder

  • Enclosing class:
    SlaApplied

    public static final class SlaApplied.Builder
    extends java.lang.Object
    • Method Detail

      • type

        public SlaApplied.Builder type​(java.util.Optional<java.lang.String> type)

        object type

      • slaName

        public SlaApplied.Builder slaName​(java.util.Optional<java.lang.String> slaName)

        The name of the SLA as given by the teammate when it was created.

      • slaStatus

        public SlaApplied.Builder slaStatus​(java.util.Optional<SlaApplied.SlaStatus> slaStatus)

        SLA statuses: - hit: If there’s at least one hit event in the underlying sla_events table, and no “missed” or “canceled” events for the conversation. - missed: If there are any missed sla_events for the conversation and no canceled events. If there’s even a single missed sla event, the status will always be missed. A missed status is not applied when the SLA expires, only the next time a teammate replies. - active: An SLA has been applied to a conversation, but has not yet been fulfilled. SLA status is active only if there are no “hit, “missed”, or “canceled” events.