Package com.intercom.api.types

Class SlaApplied

java.lang.Object

com.intercom.api.types.SlaApplied

public final class SlaApplied
extends java.lang.Object

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static class	SlaApplied.Builder
static class	SlaApplied.SlaStatus

Method Summary

Modifier and Type	Method	Description
static SlaApplied.Builder	builder()
boolean	equals(java.lang.Object other)
java.util.Map<java.lang.String,java.lang.Object>	getAdditionalProperties()
java.util.Optional<java.lang.String>	getSlaName()
java.util.Optional<SlaApplied.SlaStatus>	getSlaStatus()
java.util.Optional<java.lang.String>	getType()
int	hashCode()
java.lang.String	toString()

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Method Detail

getType

public java.util.Optional<java.lang.String> getType()

Returns:

object type

getSlaName

public java.util.Optional<java.lang.String> getSlaName()

Returns:

The name of the SLA as given by the teammate when it was created.

getSlaStatus

public java.util.Optional<SlaApplied.SlaStatus> getSlaStatus()

Returns:

SLA statuses: - hit: If there’s at least one hit event in the underlying sla_events table, and no “missed” or “canceled” events for the conversation. - missed: If there are any missed sla_events for the conversation and no canceled events. If there’s even a single missed sla event, the status will always be missed. A missed status is not applied when the SLA expires, only the next time a teammate replies. - active: An SLA has been applied to a conversation, but has not yet been fulfilled. SLA status is active only if there are no “hit, “missed”, or “canceled” events.

equals

public boolean equals(java.lang.Object other)

Overrides:

equals in class java.lang.Object

getAdditionalProperties

public java.util.Map<java.lang.String,java.lang.Object> getAdditionalProperties()

hashCode

public int hashCode()

Overrides:

hashCode in class java.lang.Object

toString

public java.lang.String toString()

Overrides:

toString in class java.lang.Object

builder

public static SlaApplied.Builder builder()